IT Services · Global Consulting Firm (India Practice)
Replaced an underperforming vendor with zero disruption
Seamlessly replaced an underperforming staffing vendor for a Big-4 consulting firm's India technology practice, transitioning 30 contract roles with zero project disruption.
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Engagement card
Global Consulting Firm (India Practice)
- Roles Transitioned
- 30
- Transition Time
- 4 weeks
- Client NPS Score
- 78
- Duration
- 4 weeks transition + ongoing
- Talpro team
- 3
Representative outcome · attributed on request
The situation
What the client walked in with.
A global consulting firm's India practice was struggling with an existing staffing vendor: slow response times, high attrition among deployed resources, and frequent mismatches between candidate skills and project requirements. They needed to transition 30 contract roles to a new vendor without disrupting 6 active client projects.
What we ran
The engagement.
Talpro executed a phased vendor transition plan: first, we shadow-mapped all 30 existing roles to understand exact skill requirements and project timelines. Then we built a replacement pipeline, prioritising roles where the incumbent vendor's resources had the highest attrition risk. We staggered transitions to ensure no project had more than 20% of its team in transition at any point.
Representative outcome · attributed on request
What it left the client with.
- 30 contract roles fully transitioned in 4 weeks
- Zero project delivery disruption during transition
- Attrition rate dropped from 35% to 8% in the first 6 months under Talpro
- Client NPS score reached 78 (previous vendor: 42)
- Engagement expanded to 50+ roles within 12 months